Privacy Policy
Effective Date: 26/03/2026
Website: https://wearebox22.com
Business Name: BOX22 Norwich / CEDARS LIVE SPORT AND SOCIAL LTD
1. Introduction
BOX22 (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a booking, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
a) Information You Provide Directly
- Name
- Email address
- Phone number
- Booking details (date, time, group size)
- Payment details (processed securely via third-party providers)
b) Information Collected Automatically
- IP address
- Browser type and version
- Pages visited and time spent on site
- Device type
c) Marketing & Communication Data
- Preferences for receiving marketing
- Interaction with emails, ads, or website content
3. How We Use Your Information
We use your information to:
- Process and manage bookings
- Provide customer support
- Send booking confirmations and updates
- Improve our website and user experience
- Send marketing communications (if you opt in)
- Comply with legal obligations
4. Booking & Third-Party Systems
We use third-party platforms to manage bookings and services, including:
- Booking systems (e.g. DesignMyNight / Collins Bookings)
- Payment providers (e.g. Stripe or similar)
- POS and loyalty systems (e.g. PanaEpos)
These providers may collect and process your data on our behalf. Each provider has its own privacy policy, and we recommend reviewing them where relevant.
5. Marketing Communications
If you opt in, we may send you:
- Event announcements
- Promotions and offers
- News about BOX22
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We may use email platforms such as Brevo or similar providers to send communications.
6. Cookies
Our website uses cookies to:
- Improve performance and functionality
- Analyse website traffic
- Support marketing and advertising
You can manage or disable cookies via your browser settings.
For more information, please see our Cookie Policy (if applicable).
7. Sharing Your Data
We do not sell your personal data.
We may share your data with:
- Trusted service providers (booking, payments, marketing tools)
- Legal or regulatory authorities if required
- IT and website service providers
All third parties are required to respect your data and keep it secure.
8. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil the purposes we collected it for
- Comply with legal, tax, or accounting requirements
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
- Request data transfer
To exercise your rights, contact us at the details below.
10. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encrypted connections (SSL)
- Restricted access to personal data
11. Third-Party Links
Our website may contain links to third-party websites (e.g. booking platforms, social media). We are not responsible for their privacy policies or practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
BOX22 Norwich
Email: info@wearebox22.com
Website: https://wearebox22.com
14. Complaints
You have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk